Lost or damaged baggage on arrival

Lost baggage

Sometimes it happens that the baggage does not arrive on the same flight as the passenger – what to do then?

If your baggage has not arrived at the baggage belt and the airline has already sent a notification to your e-mail, then continue filling out the remaining baggage file based on the instructions sent by the airline from the link sent to you. If you need help or the airline has not sent a notification, please contact the employee at the service counter in the baggage area of the airport.

In addition, you can find the QR codes of the airlines Finnair, SAS, Swiss, airBaltic and Lufthansa on the screen on the wall next to the service desk, which you can conveniently fill out the application yourself by scanning.

Fill the form for lost baggage

In case the delayed baggage arrives in Tallinn, our employee will contact you to agree on a way to hand you over the baggage.

Damaged baggage

You discovered that your luggage has been damaged during the trip – what to do in this situation?

Before leaving the baggage claim area, go straight to the service desk with your baggage. Our staff will inspect the damage together with you. Based on the airline’s regulations, a damaged baggage report will be created and you will receive further instructions.

If you noticed the damage after leaving the airport:

The airlines have specified in their rules the time during which the damaged baggage must be reported. Rules vary by airline, so you should check the website of the carrier you flew with.

Passengers of Ryanair, LOT Polish Airlines, Heston, Skyline Express Airline and Turkish Airlines must contact the airline directly to report damaged baggage.

For all other airlines, please submit an application as soon as possible, but no later than 7 days after arrival. Based on this application, a report will be prepared for you. If you do not receive the report within 48 hours, please contact baggage[at]tll.aero.

FiLl the form for damaged baggage