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Travelling with reduced mobility

Before you fly

Let the airline know, if you:

  • need special assistance with baggage
  • need special assistance boarding the plane or getting from the plane to the terminal
  • are using a battery-powered wheelchair
  • are hearing-impaired and need personal information assistance
  • you are travelling with a guide dog
  • use a mobile oxygen device

Important! Different airlines may have different requirements and conditions. We recommend that travellers contact the airline or the representative who sold their ticket to be aware of such requirements and conditions.

If your travels involve flying with several airlines or different types of aircraft, please ensure that all airlines you intend to use accept your devices, batteries, and other accessories already when booking the flight.

If you need an oxygen device, please inform the airline of the type of the device in advance. Most airlines allow passengers to take such devices on board during the flight.

At the airport

  • If you’ve notified your airline before, then at the airport, contact the check-in representative of the respective airline and make sure that the airline has registered all the special needs you notified them of when booking your flight.
  • When arriving at the airport, please inform of your need for assistance at the information desk in the departure hall of the passenger terminal or turn directly to the check-in counter of your flight. Our specially trained assistants serve you according to your personal needs at the earliest opportunity.
  • If you wish the assistant to meet you at the parking station of the airport or public transport stop, please inform us in advance by phone (+372) 605 8788. Also, you should coordinate all other special requests by the above phone number, to ensure that these are complied with.

Arrive at the airport in time, at least 2 hours before the departure, and leave yourself a sufficient timeframe for all the necessary operations.

Service Standard for Passengers with Reduced Mobility

Further information: Regulation (EC) No 1107/2006 of the Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.