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For Passengers

Useful information for travelling

Baggage

Different airlines have different rules and baggage allowances. Always make sure to read the luggage information shared by your airline and pay special attention if your luggage does not fit the common standards in terms of size, weight, contents etc. You’ll find detailed information on baggage allowances, prohibited goods and weight restrictions on your airline website.

When going through the security check at Tartu Airport, there are restrictions on the liquids that can be taken in the passenger’s hand luggage. One passenger may have up to 100ml of liquids in containers packed in a 1-liter resealable plastic bag in hand luggage.

Battery banks and e-cigarettes must not be in checked baggage – they must be taken in hand luggage.

Pre-Flight Security Control

The pre-flight security check includes the screening of passengers and baggage pursuant to the requirements established by Regulation (EC) No. 300/2008 of the European Parliament and of the Council.

Before the security checks

You can do a lot to help our security checks run quickly and smoothly.

While waiting in the queue:

  • Remove outerwear, including jackets
  • Empty your pockets: keys, phone, wallet, coins etc can go into your hand luggage, into the pockets of your outerwear or you should place these items in a tray
  • Place your computer and electronic devices in a tray
  • Make sure your liquids are in a transparent, sealed 1 litre bag and that the bag is ready to be scanned on the conveyer belt/box.
  • Travellers are allowed one transparent 1 litre bag of liquids each.

If prohibited goods/substances are discovered in your hand luggage, you’ll be permitted to place them into your checked-in bags. Unless, of course, these items/substances are banned from aircrafts all together. You can also choose to leave any forbidden items with friends or family who have come to see you off.

Detailed information about prohibited items in cabin baggage.

Please note!
Security officers always have the right to decide whether an item possesses a risk and prevent you from boarding an aircraft with items that can be used to cause injuries, even if those items are not listed among prohibited goods.

Travel documents and passport control

All passengers using international air transport are required to submit a valid identification document when booking a flight as well as when boarding the plane. As of May 1st 2006 the same applies to all domestic flights.

  • When travelling to a non-Schengen destination, passengers are also required to pass through local passport controls.
  • Accepted travel documents on Estonian domestic flights are your ID-card or a passport.
  • Accepted travel documents for international flights are your ID-card (within the European Union) and passport (everywhere in the world).

Pursuant to the Schengen Borders Code, all citizens of third party states must carry a valid travel document entitling them to cross the border upon entering the territory of an EU member state. Upon crossing an external border, the travel document must remain valid for at least three months after the intended date of departure from the territory of the member states. The travel documents must have been issued within the last ten years.

Please make sure your travel documents are valid and meet the requirements of your destination country before you book your flights. Find out whether you need to apply for a visa for your destination country or for the countries where you’ll have your connecting flights. Detailed information is available on the website of the Ministry of Foreign Affairs.

Travelling with an Estonian Aliens Passport

If you are a holder of an Estonian aliens passport, you will need to carry this passport as well as your Estonian residence permit (such as your ID-card) when travelling. NB! Newer alien passports do not have the residency sticker!

Passport control

Passengers must go through passport control when arriving from or travelling to a country that is not a member of the Schengen Area (for example Egypt, Great Britain, Turkey, Russia). Passport control is conducted by the Police and Border Guard Board.

The Schengen Agreement extends the fundamental right of EU residents to freely travel and work within the European Union. Currently, the Schengen Area forms an area of free movement consisting of 26 European countries where travellers are subject to border control only once, upon entering the Area.

Although you are not a subject to regular controls on the internal borders of the Schengen Area, you still have to carry passport or another identification (such as an ID card) as the authorities of Schengen countries still have the right to check documents.

Check-in procedures

You can check-in online or by using the check-in desks in the airport terminal. All passengers, even those travelling with hand luggage only, must be checked in to board the aircraft. You’ll be asked to present your boarding pass and valid travel documents at the check-in desk and boarding gate.

If you are travelling within the European Union, you can travel with your ID-card – but you’ll need a valid passport to travel anywhere else. NB! Your driving licence will not qualify as a valid travel document.

Not all airlines offer online check-in, so you might need to get your boarding passes from the airport check-in desks. We recommend arriving at the airport at least an hour before your scheduled flight so you’ll have plenty of time for the check-in procedures and pre-flight security check.

If you’ve booked any special services from your airline, travelling with children, have special size/oversize luggage (golf equipment, bicycles, skis etc) or are travelling in a large group, we recommend you arrive at the airport at least an hour and half before your departure time.

Using check-in desks at the airport

The check-in desks at the airport will open 2 hours before scheduled departure and close according to the policies set by the airline. Please contact your airline or travel agency for more information.

Nyxair check-in closes 30 minutes before departure.

You can only check-in for charter flights at the airport check-in desks.

Online check-in

Checking in online is easy, convenient and saves time at the airport – especially if you are travelling with hand luggage only. By checking in early, you also get to choose your seat. Different airlines open their online check-in at different times, and some airlines allow you to print out your own boarding passes (A4 size).

If you have already printed out your boarding passes and do not have any checked baggage, you can head straight to the security check upon arrival at the airport. If you need to drop off your luggage, first go to the check-in desks at the airport and head for security once your baggage has been checked in.

NB! Please make sure you get to the airport early even if you have checked in online and printed out your own boarding passes. Most airlines close their boarding gates about 40 minutes before the scheduled departure time. If you arrive at the airport half an hour before you flight, it’s likely you will miss it even if there are no check-in or security queues.

Travelling with children

When travelling with children, its best to check in early so we can seat you next to each other: neighbouring seats are probably not available if you leave check-in to the last minute. Packing your essential childcare supplies such as diapers, medication, baby food and so on in your hand luggage will make travelling more comfortable, especially if your flight is delayed.

Baby food in hand luggage

If you travel with an infant, you can take the food your baby needs during the journey on board the plane in your hand luggage. Baby food can be in containers larger than 100ml, such as thermos flasks/bottles with water, milk, milk powders and formulas, and it does not need to be packed in transparent re-sealable bags.

You can also carry solid food, i.e. baby purees with you. But please be aware that baby food will be inspected and sampled during your pre-flight security check.

Using baby prams in the Airport

Whether or not you can use your baby pram and/or stroller in the airport up to the boarding gate depends on the specific flight. In most cases, you will be required to register and hand over your pram or pushchair at the check-in desk. Some flights do allow you to keep the pram with you – but please make sure you’ve got explicit permission for this from the check-in staff.

Important! Most aircraft are boarded by stairs. If you are travelling alone with small children and need assistance, please notify airport employees in advance so they can help you board the plane.

Baby changing rooms

Our airport terminal has baby changing rooms located next to the toilets. They are clearly marked and easy to access.

Minors travelling alone

Children aged 12 and above are usually allowed to travel alone. Our airport and your airline staff will make sure that the trip is stress-free and smooth for your child. However, different airlines may have different policies about minors, so make sure you check these with your airline before booking the ticket. We also recommend that your child would carry a documented parental consent when travelling alone.

Good to know!

Make travelling less stressful for your whole family by ensuring your children know in advance what to expect. After all, travelling is an adventure – and all successful explorers start with preparation! Our airport team recommend telling children about security checks (that they need to let go of their teddy bears and toys for a minute or two, but we promise to look after them and they get them back; that going through security gates is exciting and not scary) and how to behave in the airport terminal (always staying close to parents; not running around etc). Our designated children’s play area makes the wait for your flight fun for the little ones and more relaxing for the bigger ones.

Recommendations for travelling with children

  • If you need to heat up your baby food, let the cabin crew know well in advance
  • Check in advance where you can change the baby’s diapers
  • Cabin crew will help you fasten the carrycots (children in carrycots are always seated by the window!) and if you’re holding the child in your lap, you’ll be provided with the seatbelt extension for the child.
  • If possible, try to schedule feeding your child for take-off and landing: it helps to reduce earache resulting from changes in air pressure in the cabin.
  • Cabin crew appreciate it when parents keep their young children in their seats during the flight, as it might be difficult to spot children moving around in the aisles during in flight service.
  • If you can, bring along a favourite toy or something new and exciting to entertain your child during the flight.

Travelling with pets

If you want to travel with your pet, contact your airline before you book your tickets: each airline has their own rules regarding the transportation of pets. Most airlines allow small pets and guide dogs for the blind to travel in the cabin of the aircraft, but they will need to meet their requirements for animal transportation.

 

Your airline will also advise you on how to make the journey safe and comfortable for your pets. Bear in mind that different countries may also have specific requirements for animals arriving there: familiarise yourself with information published by Tax and Customs Board and the Agriculture and Food Board.

Travelling with reduced mobility Special Assistance is available.

Let your airline know well in advance if and what kind of special assistance you may require to help to keep travelling stress-free. When you arrive in the airport, speak to the check-in personnel to make sure everything is ready for you and that they have made a note of all of your needs specified while booking the ticket.

Before the flight let your airline know if you:

  • Need help with your luggage
  • Need assistance boarding and exiting the aircraft
  • Use a battery-powered wheelchair
  • Suffer from hearing loss and need personal information
  • Travel with guide dogs
  • Use portable oxygen devices

NB! Different airlines may have different policies and requirements. Get in touch with your airline or travel agent to make sure you know everything you need to know before you book your flight.

If you need to travel with an oxygen device, please inform your airline of the make and model. While most airlines allow oxygen devices to be used on-board, there might be exceptions.

When booking connecting flights or a journey that would require you to fly with different airlines or use different aircrafts, make sure that all airlines involved are aware of your needs. We recommend you check that the devices, batteries and other medical equipment you require are allowed on all legs of your journey before you book your flights.

Contact the check-in desk as soon as you arrive at the airport to confirm that they’ve accounted for all of the requirements you listed when booking your ticket.

At the Airport

Should you require help or assistance at the airport parking lot, please phone us within 1,5 hours of your flight by phoning the airport – you’ll find the number in the contacts information. If required, we can bring a wheelchair to the parking lot. Once you’ve reached the airport terminal, visit the check-in desk of your airline and make sure that they have prepared for all the requirements you made while booking your flight.

Service standard for Passengers with limited mobility

We will offer any and all assistance to passengers with reduced mobility as quickly as possible, even if special assistance service was not pre-booked.

If you are, or are travelling with, a passenger with reduced mobility, we recommend you inform the airline at least 48 hours before your scheduled departure. Your airline or travel agent will inform the airport 36 hours before the flight or as soon as they are notified if less than 36 hours.

Download Regulation (EC) No 1107/2006 of the Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.

Pregnant Passengers

If you are pregnant, please let your airline or travel agent know before booking your flight: different airlines have different policies and requirements for pregnant passengers.

  • When purchasing your flight tickets, you may have to present a pregnancy card or other similar medical document.
  • If you are 34 to 35 weeks pregnant at the time of travel, you need to travel with and present a pregnancy card issued by a doctor no more than 10 days before your flight. It must state clearly the current duration of your pregnancy and confirm that you are allowed to fly.
  • Maximum flight duration for any part of the journey cannot exceed 4 hours.
  • You are not allowed to fly after the 36thweek of pregnancy: make sure your return flight is scheduled accordingly.

Minors travelling alone

Children aged 12 or above are usually allowed to travel alone. If required, airport and airline staff will make sure that the trip is stress-free and smooth for your child.

Most airlines provide an Unaccompanied Minor Service (UMNR) where the airline will take responsibility for a child aged 5-11 boarding the aircraft and being delivered to the destination. If you would like to use the UMNR service, please notify your airline well in advance. For most countries, written parental consent containing the travel details (when, from where and where to the child travels, parental information and contact details) is sufficient for a child travelling alone. However, there are countries that require notarised parental consent from both parents. Should you have any doubts, please review the immigration requirements of your destination countries.

Additional information about travelling with children is available at the homepage of Ministry of Foreign affairs.

Tips and recommendations Avoid any surprises by arriving at the airport at least an hour before your scheduled flight. Here are some other things you can do to make sure your journey will be thoroughly enjoyable and relaxing.

Preparation is the key to smooth and relaxing air travel!

At home

  • Check the terms and conditions of your airline. Your ticket is your contract with the airline, but there are different rules and regulations that apply to baggage, service, traveller’s rights etc. Airlines are placing more and more responsibility on the shoulders of travellers these days.
  • Make sure you double-check all of your documents. Are your passport and ID-card valid? Are you travelling with prescription medications that require a certificate issued by the Estonian Agency of Medicines? If you are travelling alone with a minor, does your destination country require a letter of consent from the other parent?
  • Make sure that your hand luggage meets the size and weight requirements of your airline and does not contain any restricted items.
  • Are you travelling with a pet, a unique item such as musical instrument, or any other valuable or fragile items? If so, make sure your airline is aware and has agreed to carry it.
  • If you are carrying presents, do not gift-wrap them before your flight as you may need to open the boxes during the security checks.
  • Whenever possible, check in online: it saves time and energy.
  • Get travel insurance. It does not cost much, but can be invaluable in an emergency.

At the airport

  • Arrive early! Give yourself at least an hour before your scheduled departure, so you can avoid stress in any unexpected situations such as queues etc.
  • If you haven’t checked in online, do it in the airport as soon as you arrive.
  • Prepare for the pre-flight security checks. Removing footwear and belts before the check help speed up the process for everyone.

In case you have any questions you are welcome to contact us by
phone (+372) 730 9236
e-mail tartu.info[at]tll.aero

Customs and VAT Refunds

Customs regulations are different for passengers travelling between European Union Member States and passengers arriving to a Member State from outside the European Union. Further information on restrictions is available on the Tax and Customs Board website.

Customs procedures at Kuressaare Airport are conducted by the Tax and Customs Board. Tax and Customs Board officials are authorised to screen passengers and monitor imports in order to prevent prohibited goods from entering the country. Random checks are performed to identify prohibited substances and goods.

Tax and Customs Board representatives are not always present at Kuressaare Airport, so you’ll need to arrange in advance if you wish meet them at the airport either before your outgoing flight or on arrival at Kuressaare Airport.

The Estonian Tax and Customs Board recommend that you check any limits on the quantities of various goods before you return home from a foreign country. You are also advised to review the regulations of any foreign destination before you travel abroad as the permitted import quantities may differ from one country to another.

Read more about customs procedures at the website of Estonian Tax and Customs Board.